I have my Electric and Gas bill on the budget plan. It is averaged out and it just so happens that they both are the same identical amount, which is $59 a month. These bills are set up to come out of my bank on approximately the same day each month.
Somehow the gas bill kept moving up a day or so and last month it had moved up and was taken out two days before my payday. In fact I paid the gas bill two times in within 30 days. I was a tad bit irritated about it so I called the only number I could find. I got a recording that said, "I am away from my desk blah blah blah". I left my number and they never returned the call.
After about a week, I called them again, this time I got the option menu, which even had a number to speak to a representative. I was so ready to give them a piece of my mind about the bill being paid twice the same month and also their phone service. I think Mother Teresa answered the phone because she could not have been nicer. I was putty in her hands before it was over. She must have been trained to calm the savage beast because I pulled in my horns and we had a very nice conversation. She ended up lowering my bill to $50 a month.
Mother Teresa is now working for Cascade Natural Gas.