Thursday, August 20, 2015

Baffled Bewildered and Befuddled

The other day a girl from the lung doctor called and wanted to set up my appointment. Since I'm an experienced appointment attender, I didn't question the motive. Not to her, but I did talk it over with myself. as to why they would need to see me a year later. I was there about a year ago with a lung problem, but I am okay now. I was told to come in about ten minutes early to fill out paper work. No problem, I'm experienced in that field as well. I got all gussied up and arrived in plenty of time to fill out papers. I gave her my insurances cards and a copy of the medicine, she copied them, and told me to take a seat and wait.
She didn't mention paper work so I didn't mention it either. 
Finally a girl came out and led me to the room after she weighed me, and by the way I weighed my purse as well and it weighed 3 lbs 4 ozs. I thought I may as well get my moneys worth while there. Then she led me to the little room and took my blood pressure. It was extra high for some reason. 
When the Doctor comes in she wants to know what is happening with me. I told her nothing was wrong and I'm feeling fine. Then she asked why I made the appointment.  I told her someone from her office had called and set up the appointment. She decided it was a computer glitch, and it happens sometimes. 
So she dismissed me and I came home. I think it sounds more like an untrained employee, but what do I know. I just do as they say.  

I just received an explanation of benefits from my insurance company. They paid this doctor $72.35 for this so called computer glitch. 

Thursday, August 13, 2015

Patience With Portal Patient

These electronic times are so frustrating at times. I have an 8 AM medical appointment in the morning. When the appointment was made I was told to go online and fill out my medical history with Portal Patient. The medical field has developed it so they can save a bunch of paper work.  I had no problem locating the place and filling out the information. It took about an hour because I have a lot of history. Have I had measles, what year? 1941(?). It asked about each childhood ailment. I've had them all because they didn't have the immunizations for anything in my youth. I had Mumps, Measles, Chickenpox, Whooping Cough plus the Flu and Pneumonia numerous times. No wonder I'm so tough. Then it went into the surgeries. How can you remember what all you had done, much less the year. Anyway it took about an hour to finish it. When I sent it, a message  came on that said there was a conflict in the data base, and my information had been terminated. Grrrrr but I thought it was just a computer glitch of some kind so I went through it again and the same thing happened at the end. So I decided to forget it and explain it to them when I go in. Today I got the reminder call and with it was a message that in the event I didn't fill out the medical history online, I would need to come in an hour and a half early so I could fill it out and also my appointment may be rescheduled. That meant I would need to go in at 6:30 instead of 8. ha ha ha ha. So I called and asked if they  are open at 6:30. I told her what happened and she typed my info into her handy dandy little computer and told me that my information came through just fine. WHEW!!!
It's  enough to make you develop more medical problems.