Wednesday, January 21, 2009

TV Disservice

Does anybody have TV Direct? They think they own the planet. Their word is gospel and if you cancel the service, they will be taking the payment out of your credit card or automatic bank withdrawal, if you have your account set up with them that way. This is the Gospel, according to James, who is employed by TV Direct. I don’t have mine set up that way, thank God. It’s back to the Bundle deal. Quest, TV Direct and DSL internet provider have a package deal. I called and ordered the service a year ago through Quest. Quest does the billing for all three services. It’ such a garbled up sloppy bill, it would take a Philadelphia lawyer to untangle it. There about eight pages to the bill with both sides being filled up with fees for this and fees for that. Here a fee, there a fee everywhere a fee fee. I was promised a 15 dollar discount per month, the day I signed up. I have never received the discount, even though I called month after month and each month I was told it was being corrected and would show the credit as well as the correct charges on my next bill. They finally decided to shut me up by telling me it was a rebate and I was supposed to do something on line and submit it and since I didn’t do that it was no longer available and it is just too bad. I don't know if anybody is intelligent enough to figure out how to make the correction of if they need the money that bad. I decided to go with another service, which is Charter Cable. Now we’re back to another bundle, if you take all three services, they will not charge an installation fee. I agreed to take all three and stick with one company that owns all three services. After they came and they installed everything, I called TV Direct to cancel my service, and was told that I had an agreement; it was a two year obligation. I never signed anything to that affect. I ordered the service over the phone and all I signed for was the work order when the men came out and installed everything, I have read every word on the work order and there is not one word about it being a two year contract. When I asked about the so called contract, he told me it was included in my first bill. I already had the service installed by the time I received the first bill, so when did I agree to a two year contract. Now I am told they can cancel the service, but there is a early cancellation fee of $240.00. Of course if you refuse to pay it, they can ruin your credit. I would never have signed a two year deal on a utility service. I was 79 when I ordered the service, and I could very well be residing in a nursing home next week or residing in a Memorial Park before the two year contract is up. He finally gave me an address I can write to, to dispute it. Have you ever heard of anything so ridiculous? I think they need to be sent to Boot Camp.